I need to return something
We want to offer a hassle-free returns experience with BS, so you have up to 30 days to initiate your return from the moment your BS order is delivered.
In the event you have received your BS parcel and need to return it, please contact us immediately with the following information:
- Your order number
- Which item you want to return
- A description of why you want to return it
You may be required to return the item back to us, but a member of the BS team will advise you if/how to return the item.
When your return parcel arrives at BS a member of our team will process your return and we will resolve the situation ASAP.
If you return your BS package via your local postal service, please remember to keep a copy of the receipt provided by the post office as proof of postage.
I received my Bourke Hurley Order
When your new hurley arrives please make sure you are happy with it. If you are not happy with it please contact us immediately.
Although every effort is made to produce the highest quality hurley as possible, BS cannot guarantee how long each hurley will last. As ash is a natural resource, no refund will be issued for any hurley that is used, altered or broken. Provided the hurley has not been used, altered or broken a refund may be issued.
Due to the specific requirements we receive from some of our customers we do our very best to tailor every hurley to suit their needs based on the information we receive. However, please understand a refund may not always be possible.
– Item must be returned within 30 days from the day you’ve received your order, transit times are not included within this time
– BS currently does not offer exchanges, a refund against your original payment method will be processed upon receiving your return. If you wish to receive a different size, you’ll need to place a new order via the website.
– Item must be unworn & unwashed (no distinct odours, blemishes, signs of wear etc.). All hurleys must be unmarked, unused and unaltered. Any items found to be in poor condition will be returned to you.
– Items covered in animal/human hair will not be accepted
– All items are thoroughly inspected before any action is taken
– Returns can take up to 7 days to process
– For single item orders that are returned, we will refund the total value of the order, including shipping costs.
– For multiple item orders, we will only refund the value of the item(s) returned, excluding shipping costs.
– If multiple item orders are returned in their entirety, we will refund the total value, including shipping costs.
– Orders placed separately (unique reference numbers), must be returned separately. Combining orders being returned in one package will significantly slow down refund processing speed.
– We will aim to action refunds within 5 working days. Please note, PayPal transactions can take up to 24 hours and credit/debit cards may take up to 5 workings days to clear into your account.
– Our returns address is: Bourke Sports Returns, Castlequarter, Borrisoleigh, Thurles, Co. Tipperary, Ireland.
If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.