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Orders

I want to cancel my order

You can cancel your BS purchase within 30 minutes of placing your order in the ‘your account’ area.

Simply hit the ‘view order’ button in your confirmation email, then hit the ‘cancel order’ button. A refund will be actioned within 24 hours of hitting the cancel button. Funds may take an additional 5 working days to clear into your account depending on the payment method used.

Any queries, please get in touch here!

I want to change my address

We’re pretty quick at getting your order out the door, so once your order has been placed, we cannot guarantee we are able to make any changes to your billing/delivery address. However, please email us immediately and we will do our best to make any necessary changes that are possible to your billing/delivery address.

I have received a faulty item

In the event you have received a defective item, or if your parcel has been damaged upon delivery, please contact us immediately with the following information:

  • Your order number
  • Which item is damaged
  • A description
  • Photographic evidence

All claims for parcels arriving damaged must be made within 7 days of the delivery date. 

Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or replacement.

Once we’ve received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.

Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.

You have sent me the wrong item

In the unlikely event you have received a defective item, please contact us immediately with the following information:

  • Your order number
  • The name of the item you did not receive
  • The name of the item you received in it’s place
  • A photograph of the item you have received

Once we’ve received the above information, we will work quickly and efficiently to ensure the problem is rectified to your satisfaction.

Unless proof that you have received an incorrect item has been verified by a member of the support team, we cannot begin to take the steps needed to rectify the problem.

You may be required to return the incorrect item back to us, but a member of the BS team will advise you if/how to return the item.

I’ve placed an order but haven’t received a confirmation email

You’ve placed an order, the money has been debited from your account but you haven’t received your order confirmation email. Has the order been successful?!

Not to worry, this usually means that the email you used to place the order may have had a spelling mistake or the email may have gone through to your promotional inbox. Just be sure to check all inboxes through your email account.

If you have entered the correct email address and have not received a confirmation email please contact us so a member of the BS team will locate your order. We will need your full name and delivery address you used to place the order.

My order status is Complete, does that mean it should have been delivered?

Status ‘Complete’ simply means your order has been packed by a member of the BS team and it’s currently on the way to you.

If your order has remained Completed for longer than the recommended delivery time please contact us with your order number and we will track down your parcel ASAP.

CONTACT US

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